Refund policy

At Supps Spot, your satisfaction is very important to us. If you're not completely happy with your purchase, we're here to help.

Change of Mind Returns

We accept returns on unopened and unused products within 30 days of purchase.
To be eligible for a return:

• The product must be unopened, unused, and in its original condition.
• The product must be returned with proof of purchase.
• Return requests must be made within 30 days of the purchase date.
• The product must be returned in a condition suitable for resale.

Once the returned item has been received and inspected, an exchange or store credit will be offered. Refunds may be considered at our discretion where an exchange or store credit is not suitable.

Online Order Returns

For online purchases, customers must notify us within 30 days of receiving their order if they wish to return an item.

• Customers are responsible for all return shipping costs associated with change-of-mind returns.
• Products must be securely packaged to prevent damage during transit.
• We recommend using a tracked shipping service, as we cannot accept responsibility for items lost or damaged during return transit.
• Original shipping charges are non-refundable.

Once the returned item has been received and inspected, an exchange or store credit will be issued in accordance with this policy.

Returned or Undeliverable Orders

If an online order is returned to us because it was not collected, delivery was refused, or an incorrect or incomplete shipping address was provided at checkout:

• Original shipping charges are non-refundable.
• Any return-to-sender fees charged by the courier may be deducted from the value of any store credit issued.
• If you would like the order re-shipped, additional shipping charges will apply.
• Customers are responsible for monitoring tracking updates and ensuring parcels are collected within the courier's required timeframe.

Faulty or Damaged Products

If a product is found to be faulty, defective, leaking, or otherwise unfit for use at the time of purchase, please contact our team as soon as possible. To assist with your claim, we may request:

• Proof of purchase
• Photos of the product and any damage
• Details of the issue

Where a product is confirmed to be faulty or damaged, we will provide a replacement,
exchange, store credit, or refund as appropriate.

Items Not Eligible for Return

For health, safety, and hygiene reasons, we cannot accept returns for:

• Opened or used products
  
• Products with broken seals or damaged packaging
  
• Products returned more than 30 days after purchase
  
• Clearance, sale, promotional, or discontinued items (unless faulty)

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law.

If you have any questions regarding returns or refunds, please contact our team and we'll be happy to assist.