SHOP ONLINE & PICK-UP IN STORE
Use our 2 hour click and collect service, available at all Supps Spot locations. It's quick, easy, and hassle-free.
FIND IT IN STORE
Check if your nearest store has your product with the 'find in store' feature on each product page on our website.
HOW IT WORKS
Now available across all Supps Spot locations nationwide!
1. SHOP ONLINE
Browse our website and add the products you would like to purchase to your shopping cart. When you're ready, proceed to checkout and follow the next step.
2. CHOOSE CLICK & COLLECT
Next, please select Click and Collect as your delivery option when checking out. This can be found on the checkout page under the tab named 'Shipping Method.'
3. WAIT TO HEAR FROM US
Once your order is assembled, we'll send you an email letting you know your order is ready. Please wait until your order is ready before coming to avoid confusion.
4. COLLECT YOUR PACKAGE
To collect your order, bring your order confirmation email along with some photo identification and see our staff member at the selected store.
Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our Click and Collect.
Simply add your items to the cart, select your preferred store at checkout, and choose Click & Collect as your delivery method. You'll receive an email notification when your order is ready.
Most orders are ready for collection within 2-4 hours during business hours. You'll receive an email confirmation when your order is ready to pick up.
Head to the customer service desk at your selected store location. Have your order confirmation email ready for quick pickup.
Yes! Orders placed before 2 PM can typically be collected the same day. Orders placed after 2 PM will be ready the next business day.
Orders placed on public holidays will be processed on the next business day. You'll receive your collection notification once the store reopens.
Please bring your order confirmation email and a valid photo ID. This helps us verify your identity and ensure a quick pickup process.
Yes, you can authorize someone else to collect your order. They'll need to bring the order confirmation email and their own photo ID.
You have 7 days from the collection notification to pick up your order. After this period, your order may be cancelled and refunded.
No, there is no minimum order value required for Click & Collect. You can use this service for orders of any size.
Yes, you can inspect your items at collection and process returns or exchanges immediately if needed, subject to our standard return policy.
