Shipping

Standard Shipping:

Cost: $9.95
Delivery Time: 5-7 business days

Free Shipping:

Available for orders over $100
Standard shipping will be free for eligible orders
Delivery Time: 5-7 business days

Express Shipping:

Cost: $14.95
Delivery Time: 2-3 business days

Free Express Shipping:

Available for orders over $150
Express shipping will be free for eligible orders
Delivery Time: 2-3 business days

Click & Collect:

You can choose the Click & Collect option during checkout
No shipping charges apply for local pickup
Pickup location and instructions will be provided after order confirmation

Most customers receive their supplements in 5-7 business days! As long as:

• You order before 3pm Monday – Friday (AEST) – excluding public holidays
• You use a payment method with instant clearance, like Credit Card or AfterPay
• Your parcel is less than 5kg in cubic weight. (Some bulky goods may take longer)
• Your delivery address is not in a remote location

If your order weighs more than 5kg or is bulky: Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address via road freight.

Please note: during sale events, both Standard and Express deliveries may experience delays

You are responsible for ensuring that someone is present to accept delivery. We recommended that you provide your work address for delivery if you won’t be home during business hours. Our couriers do not require a signature to leave a parcel. Please ensure you read our

terms and conditions before ordering.

If you have any further questions regarding returns, please don’t hesitate to contact our award-winning Customer Service team at 0 3845 787 69. We’re available to assist you from Monday to Friday, 9:00 am to 5:00 pm AEST.

We will ship your order with trusted courier services. We choose your courier based on which company will get your order to you the fastest!

You can easily track your order status with the tracking number and courier details provided in your dispatch email.

If your order has not been delivered in the expected time (max. 7 business days), please contact our award-winning Customer Service team Monday – Friday 9.00am-5.00pm AEST on 0 3845 787 69 and they will help track down your order as soon as possible.

If you receive the wrong item, your order has been damaged in some way or there was some other issues that you are not happy about, please contact our award-winning Customer Service team Monday – Friday 9.00am-5.00pm AEST on 0 3845 787 69 and they will assist you as soon as possible.

Our freight protection covers you for lost or damaged items in transit. If you item is lost or damaged in transit to your shipping address, we will replace and resend your order as soon as we’re aware of the situation. We will require confirmation from the shipping company in question of the status of the order before a replacement will be sent. This is to confirm that your order is not just delayed.

What Freight Protection covers:

Lost In Transit: If you order has not arrived on time and has been confirmed lost by the shipping company, then we will replace your order and resend it.

Damaged In Transit: If your order arrives damaged, either by the shipping company or anything related to transit, then all we will require is a Video of the damaged item in question and we will replace and resend your order.

Limits Of Freight Protection:

Only 1 claim per shipping address or customer per year. We reserve the right to cancel or deny your freight protection claim at any time if we feel there was negligence in your (the customer) part or we believe the claim may be fraudulent in anyway.

How to Lodge a Freight Protection Claim:

To lodge a claim using freight protection, please call us on 0 3845 787 69 or email us and report the lost or damaged item(s) to our customers service team. We will then investigate the claim and be in touch with you as soon as we can with a resolution. Please ensure you are familiar with our Terms and Conditions.

No, at this point in time, we are unable to ship outside of Australia.

If you haven’t found an answer to your question, please call our award-winning Customer Service team on  0 3845 787 69. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST.